Refund Policy

When you buy a Keldura subscription or credit pack, your order is processed by our reseller, Polar Software, Inc., the merchant of record for all orders. Polar handles payment, taxes, receipts and refunds.

New subscriptions

If you are not satisfied, you can ask for a full refund of the first payment of a new subscription within 14 days of purchase.

Renewals and credit packs

Renewal payments and credit packs are not refundable once credits from them have been used. If you have not used any credits from a renewal or pack, you can ask for a refund within 14 days of the charge.

Chargeback protection

As merchant of record, Polar may also refund a charge within 60 days of purchase to prevent a chargeback.

Cancelling

Once paid plans launch, you will be able to cancel any time from your account. A cancelled plan stays active until the end of the period you paid for, and it will not renew.

How to ask for a refund

Email hello@wavelylabs.com from your account email with your Polar receipt number. Approved refunds go back to the original payment method, usually within 5–10 business days depending on your bank.

Where the law gives you more

Nothing in this policy limits rights you have under the consumer law that applies to you.